SERVICES

Telecom Carriers

As a member of the Rural Telecommunications Group Association (RTG) we listen to what carriers are saying and know the challenges they face on a daily basis. In an ever-changing market, we help with the tasks of increasing market share. We grow your business and ARPU by helping you to responding to new markets and new technologies. Most carriers just need a little help with the “how to” – and that is where Coyote Solutions Group comes in. We meet with our clients to understand how technology can help them achieve their objectives. Working with our clients, we recommend solutions, tools, software and/or provide platforms to support their business.

Our strategic technology services include:

• Needs Assessment and Planning
• Network Design and Implementation
• Data Loss Prevention and Protection
• Planning and deployment “Soup to nuts”
• RFI/RFP specification development
• 2G to 3G to R4 systems evaluation and evolution strategy
• Evaluation and implementation of SMS, MMS and Voicemail vendor solutions.
• Evaluate, plan, design and implement next-generation telecommunications data services; UMTS, HSDPA, UMA, FMC and IMS
• Evaluate service expansion and cost-reduction opportunities
• Assist in the on-going optimization and management of our customer's data networks

With today’s fast changing technology, it becomes imperative and inevitable that the integration of disparate technologies will become a factor in almost every business large or small in order to minimize the cost of forklift upgrades. Because we know how expensive it can be to implement upgrades and replacements, we work with you to leverage your current resources and technology investments and bridge them together for the greatest efficiency.

Most small carriers simply do not have the in-house resources when it comes to projects beyond the day-to-day task of managing and maintaining the network. In many cases, a single IT staff manages both the mobile data network and the corporate data network. Regardless of size, when the time comes for major upgrades and expansions, transitioning to new core infrastructure technologies like IMS or deploying a new network based service or application, the current IT staff simply may not have the time or in some cases may not have the latest expertise regarding the current state of technology.

Inventory and assess current telecommunications services
Often in today’s market, many network administrators are inheriting undocumented networks from their predecessors. We can help you with your discovery and documentation so that your company has a good understanding of the power that is at their disposal as well as a roadmap for future growth.

Design and implementation of core data elements
Let us help you with your new network build outs. No matter how large or small your project we will develop a plan following ‘best practice’ that fits your end goals.

Data Loss Prevention and Protection solutions
CSG has developed a custom backup solution application that can significantly reduce the man hours and potential for human error. Our unique solution can be applied to your existing backup or we can custom build it from the ground up.

Evaluation of service expansion and cost-reduction opportunities,
We work with our clients to define the goal, develop a plan and then working directly with our client, we implement a solution.

Assist in the on-going optimization and management of our customer's data networks

Application and Infrastructure Support

We realize that service after the implementation is as important as the service we provide before and during the project. Our commitment--including excellent communication, budget adherence and on-time delivery–applies to the day-to-day maintenance of your systems and enhancements to meet the changing needs of your business.

Application Support

Building the right solution is important, but supporting the solution after implementation is also critical. After the proper solution is in place, the same team is there to support you by maintaining and enhancing the solution with changes or added functionality. Your direct team is comprised of Coyote Solutions Group employees, not contractors, which assure you of consistency from start to finish. Many technology staffing teams, comprised of contractors, cannot do this and many technology firms do not want to. Coyote Solutions Group’s commitment to you and our skilled employees lowers your risk, increases productivity, and ensures system viability and continuity— which in turn protects your investment.

Infrastructure Support

We are also there to support you and your entire organization, in effect giving you addition resources. This makes your life easier and maximizes your time because you have a single point of contact supporting your entire solution. You do not have time for vendors pointing fingers at one another. A single point of contact means clear accountability from a source you have already grown to trust and rely on—Coyote Solutions Group.

Staff Augmentation

Projects always seem to come up that are just big enough to warrant additional resources but you do not have the budget or it just does not make sense expending the time in the hiring process. Coyote Solutions Group can give you that resource from project inception to project completion and beyond. We fill the gap with an experienced professional, eliminating the costly hiring process. In addition, when you bring Coyote Solutions Group onboard you do not just get a single resource you get the benefit of the knowledge and expertise of our entire staff of professionals.

When you need competent professionals on your technology project, we do not just give you a report or a recommendation. We do the work and manage the implementation start to finish.