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All business managers want peace of mind
that...
«
Your systems are up and running when you need
them.
«
Your
valuable data is safely backed up and you can restore anything in
case of an emergency.
«
You
will not be a victim of a virus attack, spyware installation, or
network penetration.
«
When
you need support, you know somebody will be there to help you out.
«
You
can get sound technical advice and/or solutions for various IT
related projects and tasks.
«
Simply
put; you don't want to deal with
computer issues - instead you want to focus on your
business.
What
do we offer?
Coyote
Solutions Group is committed to you and our skilled employees get
fully involved with you or your team, which in turn lowers your
risk, increases convenience, and ensures system viability and continuity
protecting your investment.
We provide complete support for hardware systems including servers,
computers, tape backup systems, CD-R/CD-RW, printers, thin clients,
routers, switches, firewalls, LAN and telephone cabling, operating
systems, and software. We support the most commonly used business
applications such as Microsoft Office Suite, MS Exchange, QuickBooks,
Anti-virus and Anti-spam software such as McAfee and Symantec and
a host of others...
We are a Cisco Certified Small and Medium Business (SMB) Select
Partner and can provide you with an affordable, easy to manage,
state of the art Unified
Communications System. This solution eliminates
multiple servers and saves you money by combining voice, data, voicemail,
Automated Attendant, video, security, and wireless capabilities.
It also integrates with existing desktop applications such as calendar
and e-mail.
We have broad experience with small businesses and their specific
IT needs. We know the challenges you face in today’s fast-paced
technical world, and can provide you with trustworthy and knowledgeable
help to overcome these challenges. We take the time to get to know
your company’s specific needs and will be able to find custom tailored
solutions that get positive results
Besides extensive support, we offer assistance in all your IT related
projects, software and hardware upgrades special program creation
etc.
As you know, with many companies, you are just an account number
and they treat you like
a number. We treat you as a partner. It is our goal that your systems,
software and network run smoothly and reliably.
Some
of the services we provide include:
Hardware
installations/upgrades
·
Hard
Drive replacement/upgrade
·
Memory
upgrade
·
Peripheral
installations (printers, scanners, etc.)
·
Cable/DSL
Modem setup
·
Computer
Tune-Ups
·
Laptop
support
·
Custom
Built solutions
Software
services
·
Data
backup and restore
·
Windows
98/NT/2000/XP and Vista Support
·
Anti-virus,
Anti-spam, firewall
·
Cleaning
infected computers from spyware and viruses
·
Software
installations, troubleshoots malfunctioning programs
·
Internet
Access, Internet Connection Share
·
New
PC and server installations, reinstallations
·
Database/Software
development
·
Linux
administration/support services
Network
Services
·
Network
design
·
Firewall/VPN
Solutions
·
Wired
network installation
·
Router
configuration
·
Wireless
network equipment installation/configuration
·
Wireless
network securing
·
Remote
Network administration
We
have several support plans available tailored to your individual
need.
Occasional
Computer Support
Did
your system just go down? Where you disconnected from the Internet?
We are ready to help you with your problem, troubleshoot and fix
glitches, errors, problems. Coyote Solutions Group will be at your
office to put you back on the track of productivity.
·
Hardware/Software
installation and trouble resolution
·
Data
backup/restore
·
Networking
issues
·
Security
issues
·
Configurations
·
Wireless
network equipment installation/configuration
·
Wireless
network support
·
Windows
and Linux support
Flat
Rate Service Agreement
Using
service contracts, Coyote Solutions Group provides continuing support
to our clients. Contract clients enjoy regularly scheduled visits,
reduced rates, and reduced response times to service and emergency
calls. Regular visits allow our technicians and engineers to detect
and correct issues before they can become problems.
With
our flat rate service agreement you can rest assured that your business
computers will always be in top shape. You will have the peace of
mind that everything is running smoothly and if there is a computer
problem - help will be there when you need it!.
Benefits
·
Proactive vs. reactive
·
All you can eat vs. 'a la carte
·
Training vs. trial and error
·
Growth and technology planning vs. last minute
decisions
·
Known fixed costs vs. unknown costs
Support
Services Included
·
Initial system/network analysis
·
Initial security analysis and system clean-up
·
Initial data backup, backup solution implementation
·
Regular visits
·
System Monitoring
·
We approve & install patches / updates
/ upgrades / new software
·
Backup tape rotation monitoring
·
Anti- virus & Anti-spam updates &monitoring
·
Spyware removal
·
Network availability monitoring
·
Free
technical support
·
Free
remote assistance
Pricing
for major projects will be determined on a case-by-case basis
Remote
Assistance
With
the help of high-speed connections, our technicians can log in to
your computer and fix the problems, install drivers, even train
you just as if we were in front of your screen and keyboard. Save
money and get instant computer help!
Requires
an Internet connection, and a working PC
·
Software
problems
·
Data
backup/restore
·
Set
up peripherals
·
Install
Security upgrades/patches
·
Help
to use a specific application
Prepaid
Packages
If
you do not like the idea of service agreements but still would prefer
customized support, and the same high quality support when dealing
with problems, you have the option to purchase a prepaid package.
You
will receive considerable discounts by prepaying for support hours.
You
can use these hours at your discretion for any of the service included
in your package and you are welcome to purchase more any time or
when they run out. When using prepaid packages remote and phone
support, depending on your package, may count
as half time.
Partners
and Suppliers
Clients
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