SMALL AND MEDIUM BUSINESS

All business managers want peace of mind that...

• Your systems are up and running when you need them.
• Your valuable data is safely backed up and you can restore anything in case of an emergency.
• You will not be a victim of a virus attack, spyware installation, or network penetration.
• When you need support, you know somebody will be there to help you out.
• You can get sound technical advice and/or solutions for various IT related projects and tasks.
• Simply put; you don't want to deal with computer issues - instead you want to focus on your business.

What do we offer?

Coyote Solutions Group is committed to you and our skilled employees get fully involved with you or your team, which in turn lowers your risk, increases convenience, and ensures system viability and continuity protecting your investment.

We provide complete support for hardware systems including servers, computers, tape backup systems, CD-R/CD-RW, printers, thin clients, routers, switches, firewalls, LAN and telephone cabling, operating systems, and software. We support the most commonly used business applications such as Microsoft Office Suite, MS Exchange, QuickBooks, Anti-virus and Anti-spam software such as McAfee and Symantec and a host of others...

We are a Cisco Certified Small and Medium Business (SMB) Select Partner and can provide you with an affordable, easy to manage, state of the art Unified Communications System. This solution eliminates multiple servers and saves you money by combining voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities. It also integrates with existing desktop applications such as calendar and e-mail.

We have broad experience with small businesses and their specific IT needs. We know the challenges you face in today’s fast-paced technical world, and can provide you with trustworthy and knowledgeable help to overcome these challenges. We take the time to get to know your company’s specific needs and will be able to find custom tailored solutions that get positive results

Besides extensive support, we offer assistance in all your IT related projects, software and hardware upgrades special program creation etc.

As you know, with many companies, you are just an account number and they treat you like a number. We treat you as a partner. It is our goal that your systems, software and network run smoothly and reliably.

Some of the services we provide include:

Hardware installations/upgrades

• Hard Drive replacement/upgrade
• Memory upgrade
• Peripheral installations (printers, scanners, etc.)
• Cable/DSL Modem setup
• Computer Tune-Ups
• Laptop support
• Custom Built solutions

Software services

• ·Data backup and restore
• Windows 98/NT/2000/XP and Vista Support
• Anti-virus, Anti-spam, firewall
• Cleaning infected computers from spyware and viruses
• Software installations, troubleshoots malfunctioning programs
• Internet Access, Internet Connection Share
• New PC and server installations, reinstallations
• Database/Software development
• Linux administration/support services

Network Services

• Network design
• Firewall/VPN Solutions
• Wired network installation
• Router configuration
• Wireless network equipment installation/configuration
• Wireless network securing
• Remote Network administration

We have several support plans available tailored to your individual need.

Occasional Computer Support

Did your system just go down? Where you disconnected from the Internet? We are ready to help you with your problem, troubleshoot and fix glitches, errors, problems. Coyote Solutions Group will be at your office to put you back on the track of productivity.

• Hardware/Software installation and trouble resolution
• Data backup/restore
• Networking issues
• Security issues
• Configurations
• Wireless network equipment installation/configuration
• Wireless network support
• Windows and Linux support

Flat Rate Service Agreement

Using service contracts, Coyote Solutions Group provides continuing support to our clients. Contract clients enjoy regularly scheduled visits, reduced rates, and reduced response times to service and emergency calls. Regular visits allow our technicians and engineers to detect and correct issues before they can become problems.

With our flat rate service agreement you can rest assured that your business computers will always be in top shape. You will have the peace of mind that everything is running smoothly and if there is a computer problem - help will be there when you need it!.

Benefits

• Proactive vs. reactive
• All you can eat vs. 'a la carte
• Training vs. trial and error
• Growth and technology planning vs. last minute decisions
• Known fixed costs vs. unknown costs

Support Services Included

• Initial system/network analysis
• Initial security analysis and system clean-up
• Initial data backup, backup solution implementation
• Regular visits
• System Monitoring
• We approve & install patches / updates / upgrades / new software
• Backup tape rotation monitoring
• Anti- virus & Anti-spam updates &monitoring
• Spyware removal
• Network availability monitoring
• Free technical support
• Free remote assistance

Pricing for major projects will be determined on a case-by-case basis

Remote Assistance

With the help of high-speed connections, our technicians can log in to your computer and fix the problems, install drivers, even train you just as if we were in front of your screen and keyboard. Save money and get instant computer help!

Requires an Internet connection, and a working PC

• Software problems
• Data backup/restore
• Set up peripherals
• Install Security upgrades/patches
• Help to use a specific application
  

Prepaid Packages

If you do not like the idea of service agreements but still would prefer customized support, and the same high quality support when dealing with problems, you have the option to purchase a prepaid package.

You will receive considerable discounts by prepaying for support hours.

You can use these hours at your discretion for any of the service included in your package and you are welcome to purchase more any time or when they run out. When using prepaid packages remote and phone support, depending on your package, may count as half time.